Our address is:

Neutronics

11421 West Bernardo Ct

San Diego, CA 92127 

E-mail :

sales@neutronics.com  

for accounting and sales

info@neutronics.com 

general questions

tech@neutronics.com      

for technical questions

about motors and batteries

repairs@neutronics.com

for repair status/questions

Please allow 24 hours for a response.

dealers@neutronics.com

for dealer support

Inquires from new dealers should

be directed to Castle Creations

http://www.castlecreations.com

Phone numbers/menu options:

Phone # 858-674-2250

1 for Accounting/dealer sales-- available from 2-4pm

2 for Repairs-- available from 9-12pm

3 for Industrial Sales

4 for Shipping
5 for Customer support

6 for Manufacturing

7 to replay menu

Phone # 858-674-2250

Fax # 858-674-2254

Our business hours are from 9am-3:45pm PST Monday -Thursday. Closed  Fridays. Closed for lunch from 12-1pm.

All repairs should be sent to the location at the left. Please remove any connectors or speed controllers from the motor. It will save us time and help us get your motor back to faster. Be sure to include a note with your contact information and the nature of the problem. Repairs usually take two weeks after the motor arrives here. We also can provide repair service for both Aveox  and Medusa brand motors.  If calling about repair status please do so between 9am and 12pm PST. Please download and use this form when sending motors back for repair or service: Service Request Form.pdf

We will be happy to help with technical issues with our motors but we don’t have the staff to handle calls regarding motor application questions. Please contact  Castle Creations or your dealer for application advice. http://www.castlecreations.com

For help with batteries and chargers use the contact link below.

sales@neutronics.com

tech@neutronics.com