NeuMotors are warranted to be free of defects in materials or workmanship for a period of 1 year from the date of purchase to the original retail buyer. This warranty does not cover damage due to misuse, damage from crashes or vibration. Motor wires can be broken from vibration. Damage to motor wires from vibration is NOT covered under warranty! It is your responsibility to protect the wires from damage!

Ball bearings are also not covered under warranty as they are a wear item and subject to replacement from time to time. Wear of shafts due to excessive side loads or poor gear mesh is also not covered. Motors in surface applications are subject to grit and dirt. Damage caused by dirt to bearings and shafts and other rotating parts is not covered.

Motors used in racing are subject to extreme stress. Warranty for motors used in any racing will be at the sole discretion of NeuMotors.

See the FAQ section on tips how to avoid costly repairs.

See the HeliMotors section for special information about issues related to helicopter motors.

See the Contact us page for information on how to send a motor back for repair. Please download and fill out the service request form.

After the warranty period we offer a “no questions” asked 60% of  current retail price replacement for motors that are damaged beyond repair. This exchange is limited to a motor of similar size and cost as the one being turned in.

NeuEnergy batteries are warranted to be free of defects for a period of 30 days from the purchase date. This warranty does not cover damage from misuse or crashes. Most all battery problems are related to not using the batteries within the safe operating limits. Over discharge is the most common problem with the new generation of low resistance cells. You can not depend on a LVC in the motor controller to keep from deep discharging your packs. The best way to get long life from you batteries is to avoid discharging below 80% of the useable capacity. Useable capacity will decline as the battery ages and should be checked from time to time so you can adjust your flight time to avoid problems.  See the Contact us page for information on how to send a battery back for a warranty claim. Please download and fill out the service request form. For batteries that are not covered under the above warranty we do offer a replacement for 65% of the current retail price. This is available for batteries that no longer function for any reason.

• ”Stock” motors can be defined as those that are in regular production. The regular production motors listing includes those lengths and winds listed on the www.neumotors.com web site. A example of a “stock motor would be a 1515/1Y/F.

• Custom motors include windings and lengths not listed on the web site that have to be special made. All motors with gear drives are considered to be “custom” motors as are motors ordered with special shaft options. Some examples of “custom” motors would include these: 1515/.5D, 1521/.5Y. 1527/6Y, 1506/1D/6,7. If there is doubt if a order falls into the custom category then call or e-mail us for a answer.

1. •Motors that are “stock” can be returned for exchange or credit up to 30 days after delivery if they are unused.
   

2. •“Custom” motors have more limited options available. The order can be modified or changed up to the date the motor production actually starts. Once the motor has started the production process it is not possible to change or cancel the order. Because the unique nature of the custom versions there is usually few options to resell them. If a customer wants to change or cancel a order please call or e-mail to determine the status.